Water Works Plumbing Corporation

If I could give less than one star, I would. Water Works Plumbing has been one of the most disappointing service experiences I’ve had. They came out on a Friday to install shower hardware, balance and secure a couple of toilets, and fix a leaking toilet gasket. Unfortunately, the situation was mishandled from start to finish. The plumber installed the shower hardware but only after the fact did he inform me that the pipe was misaligned (which he blamed on the tiler) and that he “had to make it work.” In doing so, he chipped the brand new tile that was just installed, and his solution? He colored it in with a blue Sharpie. Yes, you read that correctly. And instead of alerting me before doing this damage, he waited until everything was done and there was nothing I could do about it. As for the toilets, despite assuring me that he had fixed and balanced them, they are still wobbly and unstable to sit on. Lastly, he told me he couldn’t fix the leaking gasket because he didn’t bring the correct part. So essentially, I was paying for someone to leave things in worse shape than they were when they arrived. To make matters worse, when I called the company the Monday morning to address these issues, I was met with rudeness and complete lack of professionalism. The woman on the phone sarcastically told me that she doesn’t know why the plumber didn’t take photos, “because she isn’t a plumber.” Since when is taking accountability exclusive to plumbers? On top of that, she told me they haven’t even sent me the invoice yet, so they couldn’t “do anything until later.” While I understand Water Works Plumbing has some good reviews, this experience speaks volumes about how they handle mistakes and customer care. Whether I got a bad plumber or not, the dismissive treatment I received afterward guarantees I will never be using their services again. Proceed with caution.

Getting your whole house repiped is a scary messy proposition. These guys are absolutely the best of the best. Easy to work with, definitely know what they are doing and reasonably priced. What I thought would be issues they resolved quickly. Cleaned up nicely at the end of the day. Great job guys!

LOVED Water Works!! Water works did an incredible job with the re pipe of our single family home. It was a team of guys that worked very harmonious together. They were very professional and clean. They were in and out in less than 6 hrs with minimal clean up due to their tidiness and efficiency. We were definitely amazed at the quality of work within such a short time. They also made things hassle free by scheduling the inspection for us and had them out the next morning making things more smoothe. We would 100% recommend Water Works in comparison to the other companies around the area as they were priced more fair, and were a pleasure to have in our home. Thank you guys! 😊